#Apple genius pro#
"So I've got to calibrate the battery?" I said, figuring it was something similar to what Apple suggests for maximizing battery life on a MacBook Pro or Air. He then went on to explain that this was the mistake that people made, leaving their phones on all the time, and that if I turned my phone off from time to time, I'd get better battery life. He said there was no reason to have your phone on unless you were in a profession that required you to be reachable in the middle of the night (on your cell phone). "Then why do you need to have your phone on?" "Well, if I turn it off, I can't take calls." "I set the phone down on my desk and the screen goes dark," I said. He then decided he better slow everything down and enunciate each of the words, because, well, that's what you do when you're talking to an idiot. Knowing my iTunes problem wasn't something I could decimate quickly, I decided to lead with the battery-life issue. "You got an iPhone problem?" he asked, seeing I had an iPhone in my hand.
#Apple genius mac#
Except for the missing power cord, it was child's play, and as we were waiting for her 2004 Mac Mini to resync with her 3GS, I asked the genius helping her how far behind they were running. Luckily, the genius had no problem solving her problem. After one of the geniuses spent 10 minutes trying to find one in back somewhere-and miraculously produced one (I tell you, these people are saints)-she realized it had been in her bag all along. The only problem: she'd forgotten the power cord to her computer. She said that after getting a replacement iPhone 3GS (a refurbished unit for $150), she'd been unable to sync her contacts, so now she'd brought in her 2004 Mac Mini ("It's not that old," she told me) to see if the geniuses could make things right. She had an awfully good attitude for someone who claimed to have been to the Apple Store six times in a week. Luddites would be the preferred nomenclature, but since we're being conversational, let's go with idiots.įor example, the woman sitting on the stool next to me cheerfully recounted the harrowing tale of how she'd dropped her phone in the toilet.
Attentive, patient, and polite, they treat you like an idiot, because, well, they're used to dealing with idiots all day. You actually need to make an appointment, and like the doctor's office, the knowledgeable Apple reps who help fix your problems don't necessarily see you right away, especially if you make an appointment at 5:50 p.m. Since I was there during Happy Hour, I figured I'd go for the two-for-one special and also ask why the battery on my new iPhone 4S was puttering out in about 12 hours (with only minimal use), well short of what I was getting with my old 3GS.įor the uninitiated, the Genius Bar is the place where you take your Apple problems. The other day I encountered a serious problem with my iTunes account that seemed to require major surgery, so I figured I'd stop in at my local Apple Store and mosey up to the Genius Bar downstairs to see if there was a less draconian fix than the one I'd read about online. Word to the wise: occasionally turning off your iPhone can apparently help improve battery life.
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